customer service

Customer Service

100% Online & Self-Paced

10 PDUs Available

Professional Support

Relevant Skills

Course Overview

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. 

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

State what customer service means in relation to all your customers, both internal and external

Recognize how your attitude affects customer service

Identify your customers’ needs

Use outstanding customer service to generate return business

Build good will through in-person customer service

Provide outstanding customer service over the phone

Connect with customers through online tools 

Deal with difficult customers

  • Module One: Getting Started 
  • Module Two: Who We Are and What We Do  
  • Module Three: Establishing Your Attitude 
  • Module Four: Identifying and Addressing Customer Needs 
  • Module Five: Generating Return Business 
  • Module Six: In-Person Customer Service 
  • Module Seven: Giving Customer Service over the Phone 
  • Module Eight: Providing Electronic Customer Service 
  • Module Nine: Recovering Difficult Customers 
  • Module Ten: Understanding When to Escalate 
  • Module Eleven: Ten Things You Can Do to WOW Customers Every Time 
  • Module Twelve: Wrapping Up



Engage yourself with self-explanatory videos

Training Manual

Access to downloadable training material for reference after training

Training Assessment

Gain access to practice quizzes to help you improve your knowledge.


Engage in a discussion with other professionals about ideas and points of view on relevant subjects.

30 Days Access

Gain complete 24hours access to your course within 30 Days


Get downloadable certificate after the completion of your course

Online Self-Paced

Learn from the comfort of your home, office or anywhere you are
  • Gain access to your course from the comfort of your home or office

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