100% Online & Self-Paced
10 PDUs Available
Professional Support
Relevant Skills
Course Overview
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
You met someone important and had no idea what to say or do?
You spilled soup all over yourself at an important business event?
You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette and basic table manners.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
- Module One: Getting Started
- Module Two: Understanding Etiquette
- Module Three: Networking for Success
- Module Four: The Meet and Greet
- Module Five: The Dining in Style
- Module Six: Eating Out
- Module Seven: Business Email Etiquette
- Module Eight: Phone Etiquette
- Module Nine: The Written Letter
- Module Ten: Dressing for Success
- Module Eleven: International Etiquette
- Module Twelve: Wrapping Up
COURSE FEATURES
Videos
Engage yourself with self-explanatory videos
Training Manual
Access to downloadable training material for reference after training
Training Assessment
Gain access to practice quizzes to help you improve your knowledge.
Forum
Engage in a discussion with other professionals about ideas and points of view on relevant subjects.
30 Days Access
Gain complete 24hours access to your course within 30 Days
Certificate
Get downloadable certificate after the completion of your course
Online Self-Paced
Learn from the comfort of your home, office or anywhere you are-
Gain access to your course from the comfort of your home or office