Business Etiquette

100% Online & Self-Paced

10 PDUs Available

Professional Support

Relevant Skills

Course Overview

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

You met someone important and had no idea what to say or do?
You spilled soup all over yourself at an important business event?
You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

COURSE OBJECTIVES

Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines on how to make effective introductions.
Identify the 3 C’s of a good impression.
Understand how to use a business card effectively.
Identify and practice at least one way to remember names.
Identify the 3 steps in giving a handshake.
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette and basic table manners.
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

COURSE OUTLINE

Module One: Getting Started
Module Two: Understanding Etiquette
Module Three: Networking for Success
Module Four: The Meet and Greet
Module Five: The Dining in Style
Module Six: Eating Out
Module Seven: Business Email Etiquette
Module Eight: Phone Etiquette
Module Nine: The Written Letter
Module Ten: Dressing for Success
Module Eleven: International Etiquette
Module Twelve: Wrapping Up

COURSE FEATURES

Videos

Engage yourself with self-explanatory videos

Training Manual

Access to downloadable training material for reference after training

Training Assessment

Gain access to practice quizzes to help you improve your knowledge.

Forum

Engage in a discussion with other professionals about ideas and points of view on relevant subjects.

30 Days Access

Gain complete 24hours access to your course within 30 Days

Certificate

Get downloadable certificate after the completion of your course

N15,000

Gain access to your course from the comfort of your home or office